Service Advisor

We are currently seeking experienced Service Advisors with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Mandurah. What can we offer you? Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniformGenerous discounts on home, contents and car insurance, as well as member benefits and free roadside assistanceCareer development and learning opportunities.An active social club plus hundreds of member only discountsWhat will you be doing? The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customersGreeting members and confirming vehicle information, including make, model, and type of service or repair issueProviding estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.Coordinating with technicians to ensure timely completion of repairs and maintenanceProviding regular updates to members on the status of their vehicleHandling member concerns and complaints in a professional and timely mannerPreparing and completing repair orders.Supporting the collaboration and achievement of team sales targets and conversion ratesUnderstanding revenue and profit targetsProviding site and mobile service administrative support including: data entry and maintaining records invoicing and recipeting payments part returns and correct allocation of part numbers on repair orders What are we looking for This role suits motivated customer service, solution focussed individual, including:Outstanding professional customer relationship management including problem solving and conflict resolution skillsTechnical knowledge of automotive repairs and servicing - desirableSound administrative/clerical skillsHigh level verbal and written communication skillsEffective teamwork skills and ability to develop positive workplace relationshipsFlexibility to travel and work between centresIf you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner Email: or via 08 9436 4356 Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.