AddressYour Next Opportunity
Are you passionate about delivering exceptional customer service? Do you thrive in a team environment? If so, we have the perfect opportunity for you!
Velocity Truck Centre is seeking a dedicated CustomerService Advisor to join our team at Daimler Trucks Laverton to ensure our customers receive exceptional support.
About The Role:
- Deliver an outstanding customer experience
- Manage service and repair booking inquiries efficiently
- Respond to customer inquiries via email, telephone, and in-person
- Cultivate and maintain strong customer relationships with fleets of all sizes
- Identify and document any additional service requirements
- Coordinate with workshop controllers to ensure timely completion of all work.
What We Offer:
- Attractive hourly rates aligned with your skills and experience
- Continuous training and development, including in-house and manufacturer training
- Opportunity to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso
- Long-term employment with opportunities for career growth and advancement
- A strong commitment to safety for all employees
- Generous workplace benefits including discounts on health insurance, financial services and novated lease options
- Access to our Employee Assistance Program coupled with an ongoing commitment to your health and wellbeing.
About You:
- Experience providing a high level of customer service
- Excellent communication, organisation, and interpersonal skills
- A team player with strong problem-solving abilities
- An understanding and ability to employ safe work practices
- Ability to prioritise tasks and maintain organisation
- (add any specific requirements that may apply)
Ready to join a dynamic team dedicated to excellence in customer service? Apply now and become part of the Velocity Truck Centre family!
About Velocity Vehicle Group
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.
Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.
