AddressThe Role
The newly created Service and Workforce Coordinator role will be responsible for developing a sustainable, reliable, and skilled workforce for CBNA’s Home care division. This role is expected to effectively coordinate the recruitment, onboarding, training, rostering, monitoring, reporting, and development of the Home Care workforce. This role will have you work closely with our Home Care Team, including Service Coordinators, Case Managers, and other key stakeholders across the business.
Key Accountabilities of a Service and Workforce Coordinator
- Coordinate the ongoing recruitment, onboarding, and retention of the CBNA’s Home Care workforce.
- Support the Case managers and Service Coordinators in creating a reliable, manageable, and sustainable Home care workforce.
- Manage CBNA Workforce costing and staffing issues to maintain a sustainable workforce.
- Review and investigate workforce-related incidents timely, with the support of the Home Care Team.
- Manage and support workforce upskilling process and provide appropriate training and emotional support workers as required.
- Assist the service coordinators in appropriately allocating/scheduling CBNA staff to help CBNA Clients meet consumer choices.
- Manage and coordinate staff retention programs as per CBNA workforce support structure.
Reporting to the CBNA Operations Manager and Home Care Manager, you will demonstrate abilities in developing and maintaining the Home Care Workforce. You will have played a pivotal role in managing workforce needs according to the case manager’s needs, including managing staff movements and scheduling as per stakeholders' needs. Your organizational skills and troubleshooting of workforce planning, rostering, and clinical governance will be valuable in this role.
