Address Bendigo location, hybrid arrangements after training period
Salary $70K plus super
Full time, 12 month fixed term with a view to permanent
Applications close 27 March 2024
About Us
At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.
Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
To learn more about State Trustees and the impactful work we do, visit our website at www.statetrustees.com.au.
About the Role
We currently support over 11,000 Victorians who, are unable to fully manage their own affairs.
As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-Month Contract, with a potential to permanent employment, and full-time hours of 38 hours a week Monday to Friday (8:30am -4:30pm or 9:00am -5:00pm). After a comprehensive 3-months of training, flexible work arrangements await, allowing you to work 2 days from home and 3 days in the office.
Skills and Experience
Proven success in dynamic, client-focused, and team environments
Customer service background, call centre experience is advantageous
Strong professional communication skills, maintaining composure under pressure
Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications. Confident in both verbal and accurate written communication
Employee Benefits
Hybrid work. One-off work-from-home set up payment
Generous leave entitlements including surrogacy and gender transition leave
Health and wellbeing programs and resources
Diversity, Equity and Inclusion programs
Discounts with selected retailers through our dedicated reward and recognition platform
School holiday program reimbursement payments
Free, confidential, 24/7 access to counselling services
State Trustees product discounts including free Wills
Discover the full benefits and opportunities by visiting our careers page at State Trustees.
How to Apply
If you're keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume.
We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
