Service Centre Manager

We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Port Macquarie. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!
The Role
The Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include:

• Manage and maintain stakeholder relationships including customers, insurers, and local suppliers
• Lead and support the team by setting and meeting key performance indicators within agreed budgets
• Support the development of all team members by identifying and providing learning and growth opportunities
• Management of schedules of work to be performed on a daily / weekly basis
• Commitment to learning, growing and developing your team

What we are looking for
We are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include:

• Driven business manager and people leader
• Passion and dedication for business growth
• Customer focused with a commitment to delivering a first-class experience
• Work to budgets and towards key performance indicators
• Excellent verbal and written communication skills, capacity to develop relationships
• Strong people management, team leadership and influencing skills

The Perks
O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

• Work with a supportive senior management team
• Ongoing reward and recognition programs
• Learning and development for you to reach your full potential
• Laptop, phone, and company vehicle or car allowance

Realise your potential and build a career with O’Brien! Apply today!
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.