PRIMARY DETAILExciting casual opportunities to support the Service Centre during the next peak enrolment period. Supportive & collaborative team environment.
- Hourly rate $44.02 – $50.25 (HEW Level 3) plus superannuation
- Casual roles. Based at Wallumattagal campus, North Ryde
- Supportive & collaborative team
- Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
- Maintain and apply knowledge of policies and procedures relating to international and domestic students at the University.
- Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
- Process written, email, phone or in-person enquiries in a timely manner.
- Provide feedback to support student services, process and systems improvement.
- Prioritise time and tasks to meet targets and timelines.
- Provide information and data as requested.
- Outline why you think you are a good fit for this role.
- Provide an example of when and how you have given constructive feedback in a workplace.
- Describe a time when you couldn't answer a customer's question. What did you do and what was the outcome?
- Describe a time when you had to enforce a company/business rule in a difficult situation. How did you handle the customer/situation?
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