Service Centre Support

Exciting casual opportunities to support the Service Centre during the next peak enrolment period. Supportive & collaborative team environment.

• Hourly rate $44.02 - $50.25 (HEW Level 3) plus superannuation
• Casual roles. Based at Wallumattagal campus, North Ryde
• Supportive & collaborative team

The Role

Exciting casual opportunities to join our Service Centre to provide customer service and administration transactional support during the peak period for Session 2, 2024 enrolment (May to August 2024).
Reporting to the Team Leader, you will:

• Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
• Maintain and apply knowledge of policies and procedures relating to international and domestic students at the University.
• Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
• Process written, email, phone or in-person enquiries in a timely manner.
• Provide feedback to support student services, process and systems improvement.
• Prioritise time and tasks to meet targets and timelines.
• Provide information and data as requested.

*The position requires a Criminal History Check
About You
You will have knowledge of the higher education system and have experience in providing customer service or administration, able to contribute to continual improvement initiatives in student support services.
You will have high attention to detail, and time management skills with the ability to manage high volume of work. You will also have good interpersonal and communication (written & verbal) skills with the ability to communicate effectively with different stakeholders.
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community, including through Macquarie University Hospital, Australia's first University owned and operated hospital. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index, with a strong commitment to professional development and an award winning approach to flexible work. Take a look at the staff benefits on offer.
To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter providing responses to the below criteria (maximum 1 page):

• Outline why you think you are a good fit for this role.
• Provide an example of when and how you have given constructive feedback in a workplace.
• Describe a time when you couldn't answer a customer's question. What did you do and what was the outcome?
• Describe a time when you had to enforce a company/business rule in a difficult situation. How did you handle the customer/situation?

*Selected candidates will be invited to attend group interviews on the 12 April 2024. Successful candidates will then participate in a mandatory training days during the weeks commencing 29 April and 6 May 2024.
Role-specific Enquiries: Jo Finnis & Lucinda Casbolt, Team Leaders via screcruitment@mq.edu.au
General Enquiries: Rainki Kan, HR Administrator via rainki.kan@mq.edu.au
Applications Close: Monday, 1 April 2024 at 11:59pm (ADST)

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.