AddressAt United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:
- 5 weeks leave*
- 9-day fortnight or Monthly Day Off (optional)
This means more time to focus on the things that make you happy, or as we like to say, More time for U!
Don’t like working a typical 8am-5pm working week? At United, you’ll have the option of working a flexible 9-day fortnight or have a Monthly day off!
You'll also receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of *5 weeks leave
This is an exciting opportunity for a Service Coordinator to join our team in Brisbane. You will have a proven track record working with fork trucks or similar equipment and be able to manage multiple tasks. Understanding the importance of exceeding customer expectation on quality service and reliability of field service planning.
Primary Responsibilities:
- Ensure all equipment is currently tagged and kept in a safe working order.
- Ensure Customer Equipment & United Equipment Rental Fleet is serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule.
- Assist and support all departments involving the equipment
- Coordination of Road Service Technicians working on all equipment to meet on time delivery for our customer requirements and achieving cost and delivery targets.
- Manage Breakdowns with Urgency by rescheduling techs on the order of priority.
- Generate estimates as required for retail customers and work in consultation with Customer Service Rep.
- Oversee and supervise estimate works, ensuring works are completed in line with estimated repair parameters.
- Ensure all warranty works are completed in line with UE policy and procedures.
- Ensure Service Vehicles are serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule
- Provide a professional and efficient call service to our clientele.
- Organise and direct technicians through all facets of completing the job to ensure the job is completed in a timely, efficient and safe manner.
Additional Responsibilities (But not limited to):
- Planning and Scheduling
- Service Job Sheets (Field Service and Workshop)
- Management of Technicians
About You:
- Solid background and experience in the Machinery/equipment Industry or similar construction equipment.
- Demonstrated and proven record with supervision
- Computer & Administrative skills in Microsoft Outlook &Excel
- Ability to work with minimal supervision and self-motivated
- Good written and oral communication skills
- Strong problem solving skills
- Understanding of customer relations and customer business processes
- Sound product knowledge is advantageous
- Team orientated
What's on Offer?
Excellent salary- commensurate depending on skills and experience level. Positive, can do environment. Fantastic opportunity to expand your skills out with the best in the business! This is a rare chance not to be missed.
About United
United Forklift and Access Solutions is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, we are the exclusive dealers of some of the world’s largest and most trusted brands, including Cat Lift Trucks, Konecranes and Haulotte. In 2020, United was awarded the Global Dealer award for both Cat and Konecranes. This demonstrates the strength of our national business and our people. Furthermore, aside from providing the world’s best brands, we also offer an extensive range of support services to meet the needs and demands of our customers, including sales, hire, service, parts, and finance.
For further information on our Company please watch the video below or visit www.unitedequipment.com.au.
