AddressAbout Newpath Web
- Outstanding Melbourne CBD Office
- Leading Australian owned Digital Agency
- Work alongside some of the most talented digital natives in Australia
- Exciting client and project list
We are a full service Digital Agency with our head office in Collins Street in the Melbourne CBD, with offices also in Sydney, Brisbane, India and the UK. We are one of the largest independently owned agencies in the country, working with exciting brands such as TPG Telecom, Bluescope Steel, Hotondo Homes, the Vic Gov and many others.
Our clients range from highly innovative, fast-growth start-ups to established well known businesses going through transformative periods of expansion, and enterprise-scale industry leaders.
Our team offers a breadth of creative, technical and delivery expertise, with backgrounds across agency, consultancy, client side, and research, meaning we bring a balance of innovation with practicality, and thought leadership with execution discipline.
We understand what success looks like for our clients, and have a reputation for strong delivery.
The opportunity
As a Service Administrator you play an important role leading customer facing communication across in-flight tasks and small projects, backed by our project management and delivery teams.
You will work closely with project managers, creative, technical and quality testing teams to ensure communication is timely, we have our project documentation and controls created in place, provide daily WIP (Work in Progress) reports, and interface between the customer and our internal project teams.
The role
- Work across multiple projects concurrently, providing phone, written and face to face communication, guiding clients and being their advocate
- Helping ensure project milestones and commitments are met
- Deliver daily WIP reports to clients
- Attend and where needed lead client facing meetings
- Lead/own task and small project documentation, supported via deliver teams
- Flag potential project risks and concerns with management for early intervention
- Update Jira tickets with accurate and up to date information with respect to the status of tasks
- Stay on top of all tasks that are in-flight, seeking daily updates from the relevant delivery teams and team members, in order to keep clients up to date
What we like to see in you
- Excellent customer service skills
- Proven experience with time management
- Ability to juggle many balls at once
- High quality standards, holding not only yourself to these but those around you
- Track record of taking initiative
- Ability to work to tight deadlines
- Outstanding verbal and written communication skills
- Excellent stakeholder management skills
- Strong presentation skills
- Experience with JIRA, Asana or similar would be a plus
- Experience in a high volume administration environment
About You
- Curious and eager to learn: you are a curious individual who is eager to develop their skills and progress your career at every opportunity
- Team player: you thrive as a part of high performing teams and love sharing your knowledge with your peers and clients. We win together
- Proactive: you seize opportunities when you see them
- Passionate: you are excited by tech.
What is it like to be a Newpather?
We know that having the right people with the right attitude and behaviour is a big part of what makes us successful. Living our values is an important part of being successful in this role.
- We have a culture around continuous (but super respectful) feedback and recognition - be part of a super tight and exceptionally supportive large team that is working towards a common goal and helping each other every step of the way.
- We have monthly performance awards, a range of staff incentives, team building events, a corporate social responsibility program and multiple team lunches, dinners and parties.
- We'll have your back when you need help - your colleagues want to see you succeed and will work hard to help you do so.
- We work hard and deliver outstanding outcomes for our clients - when you experience how we do it, you'll be proud to be a Newpather.
