Service Delivery Consultant

We are looking for a Service Delivery Consultant to join our team in Melbourne!

• Are you looking to contribute to work that makes a difference to people’s lives?
• Our company purpose is to mobilise passionate and capable people to tackle the challenges facing our society – are you our next team member?

About us

Allen + Clarke is an Australasian consultancy group. Our company purpose is to “…mobilise passionate and capable people to tackle the challenges facing society”. We are a successful company that is committed to making a difference.

We provide evaluation, research, policy, regulatory, business change and secretariat services to government, private sector and not-for-profit clients. We operate across Australia, New Zealand, the Pacific, and Asia.

The opportunity

We are looking for a Service Delivery Consultant to join our team in Melbourne to support a service we deliver on behalf of NSW Health.

In this role you will provide high quality support and advice to members of the public who phone the NSW Health Support Services line. These enquiries relate to tobacco information, a falls prevention program and nutrition services. You will also provide support at client meetings, and be comfortable with data entry and generating and interpreting service reports. Most importantly, you will enjoy interacting with a broad range of people, take pride in delivering a high quality service and be comfortable learning new information and systems.

The successful applicant will also have opportunities to contribute to other work across the company.

About you

We want to hear from you if you:

• Possess a track record in service delivery, project coordination or a call centre environment
• Have experience with project management processes or providing secretariat functions
• Are comfortable managing diverse relationships, including in client-facing environments

You will also have excellent, oral and written communications, including the ability to communicate and present information clearly and concisely.

What we offer

This is an ongoing, full time role based in Melbourne. We offer flexibility in our working arrangements however candidates should note that the role supports a service that operates 9am-5pm AEST weekdays.

We will provide a supportive, collaborative and collegial work environment with opportunities to develop your service delivery skills alongside experienced practitioners.

We are committed to providing a supportive and culturally safe working environment for all our staff members, including Aboriginal and Torres Strait Islander employees.

You can find out more about us at www.allenandclarke.com.au.

If you have any questions, please contact recruitment@allenandclarke.com.au, using the subject line: Service Delivery Consultant enquiry via EthicalJobs, and we’ll arrange for someone to call you back.