IT Service Delivery Coordinator job available at MSP | Melbourne CBD | Permanent | Immediate start
Your new company
A growing Managed Service Provider in Melbourne CBD requires a Service Delivery Coordinator for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.
Your new role
In this exciting new role, you will be:
Ensuring seamless delivery of IT solutions and services.Coordinating with internal and external stakeholders to manage service requests.Managing schedules for a team of technicians and handling escalations from customers.Supporting the continuous improvement of delivery processes and methodologies.Receiving, triaging and assigning all onsite requests and tasks.Overseeing service operations and delivery.Developing and maintaining project plans, schedules and status reports.Ensuring all documentation is up-to-date and easily accessible for team members.What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience in a Service Delivery / Service Coordinator role.Exceptional stakeholder management skills and an ability to gather support for service management initiatives.Proven experience in workforce scheduling, planning and dispatch.Prior experience with Autotask and Halo PSA is advantageous.A tertiary education in Information Technology as well as Project Management Professional (PMP), Azure, Microsoft and ITIL certifications are beneficial.Experience working for a Managed Service Provider or Consultancy.Access to a car and a valid driver’s licence.What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and flexible working arrangements. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to **************@hays.com.au.#2872002
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