Consultant, Customer Service

• $58,658 plus 10.5% super; Flexible work options, WFH Footscray and Sunbury Offices
• Multiple opportunities for Full-Time/ Part-Time Contracts
• Contact hours Monday to Friday 8:30am – 4:36pm or 8:54am – 5pm

About Greater Western Water

We’re a Victorian government owned water corporation that provides water and wastewater services. Our service area stretches from Melbourne’s city centre through to Lancefield in the north and Bacchus Marsh in the west and is home to some of the fastest-growing communities in Australia.

The opportunity

We have multiple Fixed-Term opportunities available to join our dynamic and diverse Customer Experience team.

• Our contact hours are Monday to Friday 8:30am – 4:36pm or 8:54am – 5pm.
• Choose your part time workdays, 3 full days or 4 full days.
• In house training will be provided at our modern Footscray Office, close to public transport, 4 weeks paid fulltime training to set you up for success

You will be joining our fast paced and vibrant contact centre working with an experienced team where connection and culture are at the forefront of what we do. We are aligned to our purpose, delivering an essential service.

As a Customer Service professional, you will be responsible for delivering an exceptional customer experience by responding to customer enquiries and interactions proactively, resolving queries through interactions that embody trust, valued expertise, and responsiveness. You will play a critical role achieving positive outcomes that deliver on our service commitment to our customers.

If you are a proactive highly engaged individual that believes a positive customer experience is key to success and, you want to contribute to a supportive and effective team, then we want to hear from You!

Duties

• Provide an exceptional quality of customer service in every customer interaction either via, an inbound call, email, 2-way SMS or webchat
• Proactively promote and follow GWW Customer Service standards, principles, and policies
• Collaboratively work within the team environment to achieve targets and goals
• Manage and resolve customer queries and complaints with empathy and professionalism, ensuring a customer first strategy
• Build relationships with key stakeholders across the business that will assist with achieving positive customer satisfaction outcomes

Skills & Experience

• Ability to multitask and prioritise work within a busy customer service environment
• Solid interpersonal skills, both written and verbal with the ability to build key relationships
• A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes
• Ability to work within a structured environment, that includes set policies, procedures & practices
• Sound decision making and reasoning skills
• Experience in using multiple software systems

Benefits

• Flexible work options, combination of work from home/office
• Life insurance and salary continuance
• Access to unlimited LinkedIn Learning
• Access to corporate health insurance deals with major providers
• View our benefits/policies & the great work we do through WORK180

Our commitment to you

We celebrate diversity and commit to fostering a flexible and inclusive work environment where everyone feels valued, respected, and engaged. At GWW everybody thrives, we take accountability and together we make a difference.

Application Process

• To apply, you will need a cover letter outlining why you are suitable for this role and resume.
• Applicants must be eligible to work in Australia
• Employment of successful candidates will be subject to a National Police Check

Let’s keep the conversation going, applications for this role close at 11:59pm on Wednesday, 19 October 2022.