Service Delivery Coordinator

As our Service Delivery Coordinator at Diversus, you're the pillar ensuring our services hit the mark every time, according to our client engagements. This role puts you front and centre - you'll be the face our clients know and rely on, aligning their needs with our high service standards. You'll not only coordinate end-to-end support for our clients but also partner with Practice Leads and Account Managers to ensure all our customers feel valued. 

This role is based in West Perth because we believe in the power of in-person connections. It’s about building and nurturing the relationships that are key to our success. So, while it’s not a remote role, it’s an opportunity to really make a difference on the ground. 

What You’ll Do 

As Service Delivery Coordinator you will be focused on: 

• Commercial management of your client contracts 
• Service management and operational delivery 
• Cross functional team management 
• Financial management 
• Client relationship management and customer satisfaction 
• Reporting 
• Continual service improvement and innovation 
• Ensure Service Delivery meets business objectives and targets 
• Engage with a diverse range of stakeholders on ICT initiatives and processes 

Diversus is defined by its agility, proactively adapting to the evolving demands of our clients, technological advancements, and the expectations of our internal stakeholders. This commitment to responsiveness necessitates a continual evolution in our roles, ensuring we consistently meet and exceed these dynamic requirements. 

What You’ll Bring 

Our ideal candidate will possess a solid few years of experience in the IT field, with a preference for background in IT managed services. A dedication to customer satisfaction, organisational prowess, and a keen understanding of both Service Delivery and adherence to SLAs are fundamental for this role.  You will need to have the ability to multi-task, work under pressure and organise and prioritise tasks on an ongoing basis. 

You should have a robust understanding of service management methodologies (ITIL in particular) and a thorough grasp of the underlying technical concepts and frameworks. Exceptional communication skills—both verbal and written—are essential, along with unparalleled abilities in building and managing customer relationships. Experience or familiarity with project management will be considered a significant asset. 

Why you’ll want to apply

• You get to work on interesting projects (including enterprise level business transformation and software delivery projects) for some of WA’s most recognised and largest companies across a variety of industries, solutions, and domains.
• You’ll be an integral part of a team working on digital transformations 
• We offer work/life balance and flexibility and opportunities to use the latest technologies and methodologies in the industry
• Not only will you be rewarded with financial incentives, but your development will be championed! You’ll be set up with a personalised performance and development career plan – with learning and development opportunities.
• We have regular knowledge sharing sessions to develop critical thinking, problem solving, innovation and leadership abilities.
• You’ll attend monthly company meetings onsite/offsite/virtually where you get to knowledge share and learn from peers (and enjoy social connectivity with an amazing team!)

But most importantly, you’ll be joining a company that loves its people! At Diversus it really is about the people, and they are at the heart! Our workforce is made up of collaborative, friendly people who support each other daily. We encourage innovation and critical thinking, are inclusive and have real diversity within our workplace. 

What next?

• Apply with an up-to-date resume
• Check our website diversus.com.au and get a feel for the type of work we do and sectors we work in.
• Follow us on LinkedIn to keep up to date with what we are doing.

If you'd like more information on us or the role, please contact our Practice Lead - Service Management, Mr. Paul Reed via paul.reed@diversus.com.au or on 1300 888 900