Service Delivery Engineer

Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Melbourne.
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximise these prospects.
You will:
Perform specific delivery support activities for a single customer
Assist in coordinating development and consolidation of technical and process documentation
Focus on activities like data analytics and reporting
Assist with analysing specific issues with the customer
Partner with Dell team(s) to provide an outstanding experience to the customer
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
5 to 7 years of related experience
Good organisational and planning skills to coordinate program deliverables
Ability to set priorities / delegate / and work autonomously
Excellent analytical and problem-solving skills
Excellent Linux / Unix Server Build and administration skills
VRA Automation exposure to write scripts and fault find.
Exposure to Compliance tools like EP Manager / Cairo would be desirable
NV1 security clearance
Desirable Requirements
Bachelor’s degree or an advanced degree
Proven experience in a similar role
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 8 January 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .