Service Delivery Lead - Managed Services

My friend Dan has worked for this business for 6 years - in this time he's been promoted, supported and enabled to hone in on the technology he loves to work in.... 

Here is a commitment to working with you to drive your development including a dedicated training allowance, bonuses for certifications and a tryhackme subscription

A new role has been created for a Service Delivery Lead. Based in pretty nifty offices in East Perth, this lead role is a combination of leadership and technical delivery. You'll own the ticket queue, leading team of 3 to optimise service and empowering the team to grow technically where they are passionate... and to be a safe technical set of hands when tickets need escalating.

The national team receives about 140 tickets per day, for user bases from 5 to 850 seats - 6700 end points in total. Most of your work will be in the office with the team, though its not unsual to spend a day on site with a client. You'll also work closely with our project team and directors - 21 in total, 10 in WA. Flexible times are available so you can do the school run, or be at home for the plumber if you need to. Life happens.

There is plenty of room for you to make your mark from a Service Delivery perspective - and we'd love to see a data driven approach to driving better experiences for the team and for clients, too. Maybe you have a knack for identifying trends, or streamlining things - all ears!

As this is a new role, our client is really looking for someone to 'show them how it's done' - so our requirements are;
- Demonstrated experience owning a ticket queue
- Drivers License
- Working rights
- Know your way around tech with proficiency to L3; Microsoft 365, Azure, VMWare, Cisco Meraki, Veeam, Crowdstrike and more... 

If you have any questions don't hesitate to contact me, else please express your interest via an application.

Thanks,

Georgie