Service Lead - Delivery

Permanent – Full Time  

About the role

The new Service Lead – Delivery position is part of the Information & Communication Technology team and will oversee the effective delivery of information technology infrastructure services for Legal Aid WA, managing positive working relationships with vendors and service providers and ensuring they meet their obligations. Takes a lead role in ensuring fulfilment of service contracts, issue resolution and service level monitoring. The role encompasses team management, service management, vendor and contract management, and expense management.

The position will also provide oversight of budgets and financial performance of infrastructure services in a predominantly cloud, consumption-based infrastructure environment, and provides advice and guidance to Legal Aid WA in matters relating to vendors, services, contracts and costs, utilising defined policies and standards.

About you

The ideal candidate for this role will have:

• Extensive experience in server and cloud services management, in particular with Microsoft ecosystems, policies and profiles, and their application in a cloud environment.
• Demonstrated experience and ability in managing ICT vendor and service provider performance, overseeing the fulfilment of contractual obligations and analysing service delivery processes for improvement.
• Demonstrated experience and ability in developing service metrics and ensuring that service levels are met by vendors and service providers.

About us and what we can offer you

We offer a strong team working environment, the satisfaction of adding value to the community, and a range of benefits in line with business requirements, which may include professional development opportunities, flexible working and leave arrangements, including opportunities to purchase leave, and a range of health and wellbeing initiatives. click here to learn more about the benefits we offer employees.

Legal Aid WA is an independent statutory authority funded by the State Government and Commonwealth Governments. We provide over 100,000 legal services to clients each year in the areas of criminal, family and civil law across Western Australia.

Legal Aid WA is a provider of customer centred services and fosters a culture of inclusion. We appreciate differing viewpoints and cultural diversity and value all perspectives as we strive for excellent customer service through process improvements and innovation.

Further information

Please visit www.legalaid.wa.gov.au to find out more about us.

Download the attached Job Description Form for more information about the role. We recommend you review our guide on applying for a job at Legal Aid WA, including eligibility, preparing your application and the selection process, prior to submitting your application.

If you would like to talk to someone about the job, please contact John Cameron, Manager, on Tel: (08) 6392 60***or email ************@legalaid.wa.gov.au.

For First Nations specific information regarding working at Legal Aid WA, including our First Nations Staff Network, please visit First Nations Employment.

If you are a First Nations person who would like assistance with your application, please contact Jobs and Skills WA online or call them on 13 64 64.

Assessment

The attached Job Description Form (JDF) provides an overview of the role, along with the selection criteria against which you will be assessed throughout the selection process. Alignment with Legal Aid’s values will also be considered in the panel’s assessment of candidates.  Please take time to familiarise yourself with the role prior to applying.

How to Apply

Applications are made online. In addition to the questions being asked in the online application, you should also submit:

• A comprehensive CV (max. 5 pages) that showcases your talents and key achievements relevant to the role; and
• A cover letter (max. 3 pages) outlining your relevant experience and demonstrating your ability to meet the selection criteria, paying particular attention to the highlighted criteria in the JDF (tip - your written communication skills will also be assessed so be sensible with font and margin sizes).

Qualifications and minimum experience required for the role will also be assessed by the panel at application stage. 

Click the “Apply for Job” button at bottom of this page to submit your application.  APPLICATIONS WILL ONLY BE ACCEPTED VIA www.jobs.wa.gov.au.  

Please allow enough time to submit your application, as late applications will not be accepted.

Failure to submit the required information may result in the selection panel being unable to fully assess your application.

If you experience technical difficulties submitting your application online, contact Regina Tatchley on (08) 9261 64***and quote recruitment ID LA24001.

Substantive Equality

Legal Aid Western Australia is an equal opportunity employer, we recognise the value that people of diverse backgrounds bring to the workforce. We are committed to improving employment opportunities and outcomes through the recruitment, development and retention of people from all diverse backgrounds.

Suitable Australian First Nations applicants may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Other Conditions

This selection process may also be used to fill other similar vacancies throughout our organisation. Alternatively, should the successful candidate decline or vacate the advertised position, the next most suitable candidate may be selected from this process. Both options remain valid for a period of twelve (12) months (unless otherwise stated) from the completion date of the initial selection process. Should no suitable candidate be identified, or an offer declined, the panel may search for further candidates beyond the closing date. 

Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity and conflict checks, and 100-point identification check.

ATTACHMENTS: 
- la24001 Service Lead - delivery l6 jdf.pdf

You can view and print these PDF attachments by downloading Adobe Reader.

WORK TYPE:
Permanent - Full Time

LOCATION:
Perth

CLOSING DATE:
2024-02-19 4:00 PM
(YYYY-MM-DD)