Address
Form of workDo you want to lead a Service Delivery Hub?
We are seeking a Service Delivery Manager for a 6 month fixed-term contract to lead one of our Hubs here in Brisbane.
This role will be responsible for managing the operational Service Delivery and business for a client/s by enabling, improving, and optimising overall Service Delivery and customer experience.
The role operates in a fast-paced deadline driven environment and works collaboratively with HUB peers and management to ensure the delivery of service excellence.
About You:
- You have experience in mortgage processing.
- You are passionate about driving customer excellence.
- You have demonstrated external stakeholder management and liaison skills (strong written and verbal communication)
- You have the ability to map and streamline processes within a team to meet customer expectations and SLAs.
- Incident and escalation management experience
- You have the ability to train and develop a team i.e. leadership experience
- You live our values – teamwork; integrity; commitment and service?
About us
With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation. We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889.
Our Vision
To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration and enduring relationships.
What We Offer
- Full training and coaching to ensure you succeed in your role
- Great team environment and culture where we celebrate milestones and achievements
- A range of staff benefits including discounted health insurance, annual flu vaccinations and professional development opportunities including internal career progression and support for external development including paid study leave
Applications close when a suitable candidate has been appointed.
Please note: A criminal and credit background check, (which includes bankruptcy and debt consolidation checks), is required for this role.
