Service Delivery Manager

We are seeking a highly skilled and motivated IT Service Delivery Manager to join an established team, reporting directly to the CIO.

The successful candidate will be responsible for delivering quality customer-focused support services, enhancing the Service Desk platform, and leading a team of dedicated staff in providing exceptional service support torclients.

Team size of two experienced FTE across desktop support and a varied set of partners/vendors.

Company:

Work with a leading financial institution dedicated to serving the community. With a commitment to excellence and integrity, they provide innovative financial solutions and superior customer service to their members.

Led by a visionary CEO and leadership team, with a commitment to best-in-class customer experience and technology platforms.

Position Overview:

We are looking for a highly skilled IT Service Delivery Manager with expertise in Service Desk platforms.

The successful candidate will be responsible for delivering quality customer-focused support services, enhancing the Service Desk Platform, and leading a small team of dedicated staff in providing exceptional service support to clients.

This role offers an exciting opportunity to work with cutting-edge technologies, collaborate with a dynamic team, and make a meaningful impact on the organisation.

Responsibilities:

• Ensure the delivery of high-quality customer support services, meeting the unique needs of customers.
• Enhance and optimize our Service Desk Platform to improve efficiency and effectiveness in resolving technical issues.
• Lead, mentor, and develop a team of talented staff responsible for delivering service support services.
• Develop and maintain strong relationships with internal stakeholders to understand their needs and priorities, ensuring alignment with IT Service Delivery objectives.
• Monitor service performance metrics and identify opportunities for continuous improvement.
• Collaborate with cross-functional teams to implement ITIL best practices and ensure adherence to established Service Delivery standards.
• Stay updated on industry trends and best practices in IT service management, integrating relevant advancements into our operations.

Skills and Experience:

• Proven experience in IT Service Delivery and service desk management.
• Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
• Expertise in enhancing and optimizing Service Desk Platforms, with proficiency in relevant tools and technologies.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels.
• Sound knowledge of ITIL framework and best practices, with relevant certifications being a plus.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Excellent problem-solving and analytical skills

How to Apply:

For more information or a confidential discussion please call Umesh Chauhan at Marlin Human Capital on 02 9055 6***.

Alternatively, click to apply. We look forward to receiving your application and assisting you with your job search.

Please submit your resume in Word format only.