AddressJob Title
Service Delivery ManagerJob Description Summary
As a Service Delivery Manager, you'll oversee facility operations under the Facilities Manager's guidance. Directly supervising staff and operations, you'll ensure alignment with client objectives and drive excellence in building management.Job Description
Key Responsibilities:
Manage building staff in the absence of the Facility Manager or Senior Facility Manager, overseeing all operational functions as per company policies and client directives.
Take charge of the day-to-day operations of our facilities, including janitorial, life-safety, engineering, site services, and maintenance, ensuring compliance with all contracts and regulations.
Supervise maintenance programs to uphold the interior and exterior conditions and appearance of our properties, promptly addressing any maintenance or repair needs.
Compile accurate and timely site-specific documentation and reports, including property information, emergency procedures, compliance logs, and financial reports.
Collaborate with internal teams to develop capital budgets and maintenance plans for facility improvement initiatives.
Monitor tenant and vendor compliance with insurance requirements and coordinate claims as necessary.
Key Competencies:
Excellent communication skills, both oral and written.
Strong technical proficiency in facility management.
Effective problem-solving and analytical abilities.
Proven leadership skills with the ability to motivate teams.
A collaborative mindset with a focus on teamwork.
Exceptional relationship management skills.
Proficiency in financial management and vendor management.
Requirements:
Associate’s degree in facilities management, building, business, or related field required; Bachelor’s degree preferred.
Minimum 3 years of relevant experience in commercial or industrial real estate with facility management experience required.
Previous supervisory experience preferred.
Proficiency in CMMS/Work Order Management systems preferred.
Relevant certifications such as CFM, IFMA, or BOMA recommended.
Strong computer skills, including proficiency in Microsoft Office Suite.
Ability to read and understand construction specifications and blueprints.
Work Environment:
This role operates in a professional office environment with occasional travel between properties.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company.
Career development and a promote from within culture.
An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
