Service Delivery Manager - It Service Desk

• Collaborative and inclusive team environment
• Multi-faceted and cross functional role on key digital assets
• Limitless learning and development opportunities

See Yourself In The Team
The EUX team are custodians of a suite of technologies and services that keep our colleagues empowered in building and maintaining tomorrows bank, today.
The IT Service Desk function, a part of the EUX team, are instrumental in providing the planned and reactive support our teams rely on daily. They are the problem solvers, innovators and customer centric team of specialists there to provide the technical specialism, combined with interpersonal skills, ensuring our teams can remain productive anytime, anywhere and from any device.
Your Impact and Contribution
As a Service Delivery Manager, you will take ownership of ensuring the end to end delivery of ITIL best practice management across the IT Service Desk.
In collaboration with crews, delivery teams and reporting to the Senior Manager, your role will sit as an overarching custodian of the key delivery components and will be instrumental in ensuring the daily delivery touchpoints required to maintain the health of your services, further identifying and taking advantage of opportunities for continual service improvement.
Your role may include but won't be limited to;

• Monitoring the daily service health and associated activities
• Identify, lead and manage continuous improvement initiatives.
• Responding to and leading end to end incident, change and problem and vulnerability management
• Reporting and KPI monitoring
• Managing asset lifecycle, governance and compliance

You'll achieve these by fostering a collaborative working environment with internal stakeholders, vendor partners and cross functional teams to achieve an optimal balance of effective and efficient Service Delivery and support.
About You
An experienced Service Management professional with demonstrable success in delivering best practice ITSM guided by ITIL principles.
In addition, the ideal candidate will bring;

• Well developed interpersonal and stakeholder management skills
• Solution focused leadership, with an ability to manage high pressure incidents in a calm and methodical manner
• A process improvement mindset alongside the ability to influence positive change at all levels
• Effective vendor management and a good level of commercial acumen
• An ever curious mindset and a proactive approach to staying on top of advances in technology

If the above sounds like you, we look forward to hearing from you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 16/02/2024