Service Delivery Manager - Mildura And Broken Hill

The Opportunity:

CDC Victoria are currently seeking an experienced and motivated Service Delivery Manager (SDM) to support and lead the team at our Mildura Depot and our satellite depot in Broken Hill. The SDM is responsible for managing all operational aspects of the depot, ensuring effective Service Delivery and compliance with the Bus Safety Act. The successful applicant will lead a team of 100 people across both depots and will have the following primary responsibilities:

• Ensure both depots meet and exceed contracted Service Delivery requirements.
• Effectively manage people and culture to ensure the safe, professional, and efficient delivery of services.
• Maximise the profitability of CDC Victoria services through operating optimal route and school services, competitive charter work and minimising costs.
• Work in partnership with external stakeholders, including schools, local councils, DTP and key community groups, to identify, manage and deliver improvements to services; 
• Handle financial and asset management, reporting, budgeting, and forecasting.
• Mitigate risks of non-compliance, accidents, incidents, injuries, hazards, wellbeing and occupational health, and safety matters.

On offer is:

• A competitive remuneration package, including annual salary, superannuation, car allowance and phone allowance. 
• Support and mentorship from the Executive Leadership team. 
• Access to our Employee Assistance Program that offers a suite of health, lifestyle, and financial support resources. 
• Access to discounted gym memberships, novated leasing and cheaper health insurance. 

To excel in this role, you will have:

• Advanced human resources and industrial relations capabilities with experience leading and managing large teams.
• A proven record of empathy and motivating staff to achieve exceptional results.
• Excellent communication skills to influence senior managers, colleagues, and other stakeholders effectively.
• Demonstrated skills in workforce planning and allocation within the transport/service industry.
• Have completed, or be prepared to undertake:
  1. Monash University Bus Safety course subjects 6101 and 6102 – Victoria
  2. Sydney University Certificate of Transport Management – New South Wales
• Knowledge of Transport (Passenger Vehicle), Victoria and New South Wales specific Regulations and Legislation, the Accident Compensation Act and Regulations, and the Occupational Health and Safety Act (VIC), Work Health and Safety Act 2011 (NSW)

To be considered, the applicant must prepare a cover letter that uses the S.T.A.R. (Situation, Task, Action, and Result) method to illustrate:

1. Experience leading a team of professionals, at varying levels of their career journey and disciplines. 
2. Adherence to industry legislation including how you grasped the components of the legislation and worked towards conformance.
3. Effective management of budgets, assets, and increased profitability. 
4. Fostering ongoing positive professional relationships internally and externally.
5. How you will align with our SPaRCQ values: Safety, Passion, Reliability, Community, Quality.

If this is the next people leadership opportunity you are seeking and want to join a multi-national organisation in an essential services industry, apply now via the link below. The Position Description may be obtained by emailing ******@cdcbus.com.au.

Applications that are not supported with a cover letter addressing the selection criteria above will not be considered. 

About Us: 

As one of the largest private bus operators across metropolitan Melbourne and regional Victoria, CDC Victoria is in the business of “Linking People, Places and Communities”.

With a fleet of 500 buses and coaches, we employ over 1000 staff from 80 diverse nations, and operate out of 8 depots – in Ballarat, Geelong, Mildura and Broken Hill, Oakleigh, Sunshine, Tullamarine and Wyndham, which incorporates our Head Office. 

We serve the community by providing essential public transport and offering reliable charter services to schools, sporting groups and other recreational groups within Victoria. 

CDC is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. As a diverse employer, we encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA, people with a disability, and people from culturally and linguistically diverse backgrounds.