Service Delivery Manager

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management (FM) business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Programmed Facility Management (PFM) are seeking a Service Delivery Manager responsible for overseeing maintenance activities and service execution to contract standards for a large-scale social housing services contract in NSW. Working collaboratively within a unified team, you'll ensure timely completion of facility management work orders according to Key Performance Indicators, meeting client specifications and customer expectations. This permanent, full time role based in Wagga Wagga NSW, plays an important part in delivery of services crucial to the community.

• Implement and manage Service Delivery processes and procedures.
• Respond to customer service requests, prioritising based on agreed service levels.
• Lead the team to provide exceptional customer service.
• Communicate effectively with stakeholders to maximize customer satisfaction.
• Ensure optimal use of business applications for efficiency.
• Mitigate HSE risks and ensure safe, timely operations.
• Identify and implement strategies for service improvement and cost reduction.
• Monitor progress, address feedback, and escalate issues as needed.

• Attractive salary package
• Flexibility to achieve work/life balance.
• Paid parental leave, EAP and benefits program with great discounts.
• Long term career potential & growth with leading FM organisation.

To be successful in this role, you will be experienced leading high volume facility management Service Delivery or similar building trades/services in a medium-to-large-sized organisation. Experience and understanding of social housing maintenance is highly desirable, however not essential.

 Additionally, you will demonstrate and possess the following:

• Trade qualifications or background desirable,or equivalent experience in Project Managment.
• Highly developed communication and robust stakeholder engagement ability.
• Excellent time management and prioritisation skills.
• Proactive approach to relationship management.
• Excellent time management and priortisation skills.
• Intermediate skills in MS Office Suite (Word, Excel, Outlook & Powerpoint).
• Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.

Join us on our mission to build outstanding people, strong customers, and great communities by submitting your application today.

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.