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SalaryHow will I help?
An Exciting opportunity is available for a Service Delivery Specialist to join the infrastructure team in Group Technology.
The Service Delivery Specialist role is responsible for supporting strategic initiatives across the Secure Network Services team in Infrastructure & Service Management driving financial performance in line with our strategic goals and targets each year. This role will drive monitoring and reporting of project and BAU financials, managing monthly billing and contracts with vendors and suppliers, lead data analysis and dashboard setup for efficient financial management and drive process and cost optimisation across the business unit.
It is expected that the candidate will continue to develop an understanding of our technology roadmap, and associated metrics, and help the team in achieving the goals and targets for each year.
The role will be reporting to the Portfolio Service Planning Manager in the Secure Network Services team and works in collaboration across all teams within and outside Secure Network Services. In this role, you can work flexibly while training to upskill on new tools and technologies and get involved in industry-leading technology transformations.
What's in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
To be successful in this role, you may need the following skills and experience:
- Five+ years' experience in a Technology corporate and matrix environment.
- Three+ years' experience in a complex IT infrastructure environment incorporating financial planning, vendor and supplier management and operational governance.
- A firm understanding of a financial services operating environment, core applications and products.
- A firm understanding of month end activities and accounting terminologies.
- Experience in data visualization and analytics tools such as PowerBI and other data modelling systems and tools including but not limited to Microsoft Excel, PowerPoint etc.
- Experience prioritising according to business demand in a resource constrained environment.
- Advanced data analysis, problem solving and troubleshooting and consultative skills.
- Strong background in IT Service Delivery role.
- Excellent verbal and written communication skills.
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. #LI-Hybrid.
How do I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
