Service Delivery - Team Leader

Who we are

Welcome to 668 Care. Responsive to the participants’ varied needs, we thrive on strong work ethics and higher service standards. With a thorough understanding of the participants’ physical, mental and emotional support requirements, we work towards bringing a positive change in their lives.

The Key Responsibilities will Include:

• Provide Strategic and Operational advice and Course of Action alongside the Leadership Team. 
• Lead Service Delivery ensures that the 668 Care Vision and Organisational Goals are achieved and the Organisational values are applied in all Operations. 
• Develop Business Capability and Capacity to Deliver Prioritised Services or Outcomes through Effective Program and Project Management 
• Prepare Reports relevant to the Activities, Performance, Growth and Development of 668 Care Workforce Solutions. 
• Create and Maintain Effective and Influential Relationships across different Internal Teams and with External Stakeholders with People and Communities from Different Cultural and Linguistic Backgrounds. 
• Continuously Improve products and services to better meet customer needs and to create operational and Service Delivery efficiencies and improve quality standards. 
• Develop and Maintain Operational Administrative Systems, Procedures and Processes to Support Effective Management of all areas of Service Delivery

To be Successful in the Role you will Require:

• Experience in the NDIS Industry
• Demonstrated Ability to Develop and Maintain Effective High Level working Relationships across the Organisation.
• Ability to Identify and Manage Operational Challenges at a Practice Level.