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SalaryAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.
Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
Working in a collaborative and supportive team based in Sydney, you will be responsible for providing Service Desk support to Avant users within Australia. We are seeking a team player who is passionate about providing exceptional customer service to our users.
Key responsibilities include:
- Provide Service Desk and desktop support to agreed service levels
- Provide 1st and 2nd level troubleshooting assistance (via phone, e-mail and face to face)
- Microsoft 365, Microsoft Teams and other Microsoft application support
- Avant applications set-up and support
- Conduct equipment set-up, support and relocation
- Provide printer administration
- Promote a security culture to meet our compliance requirements
- Previous demonstrated Level 1 Service Desk experience in a corporate environment
- Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
- Excellent communication skills
- Strong working knowledge of Active Directory
- Working knowledge of desktops and mobile devices including tablets (Surface Pro)
- ITIL Foundation Certificate is highly desirable
- Previous exposure to Citrix environments and SharePoint is desirable
For further information, please contact Sue Allen, Talent Acquisition Business Partner on sue.allen@avant.org.au
Advertised: 12 Mar 2024 AUS Eastern Daylight Time
Applications close:
