Service Desk Analyst

Leading client in Newcastle is hiring for Service Desk Analyst for a long term contract! Must Travel to Charlestown! APPLY NOW! Applicable only for Australian Citizens!Role details -

• 12 hour shifts, 2 days followed by 2 nights, then 4 days off.
• Seeking a local resource i.e someone who can travel to Charlestown for day shifts. Night shifts can be carried out from home or office.

Responsibilties -

• First point of contact for phone calls and emails from customer and collect the relevant information to prioritise and categorise interactions.
• Respond to automated detected events from their monitoring systems, validate if the event represents an interesting event and collect relevant information to prioritise and categorise the incident.
• Enter incident details and progress of incident resolution into their Incident tracking system.
• Perform diagnostics on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Suse Linux, VMware, MS Windows Servers and Storage.
• Undertake troubleshooting activities to either resolve the incident or identify the need for technical escalation.
• Identify customer sensitive situations and instigate management escalation

Skills required for the role -

• Minimum 5 years of experience within IT support/Service Desk
• Degree or diploma in information technology or equivalent qualification is a must - TAFE Diploma/IT degree/certification
• Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX)
• Demonstrated passion for technology and an ability to learn new technologies
• Working experience of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting)
• Excellent communication skills (verbal, written and presentation)

If you are looking for your next assignment, click on the APPLY NOW tab and send through an updated copy of your cv.Please note - Preferable Australian citizen and living in Australia for last five years to apply NV1 government security clearance.Jyoti Dua
Divisional Manager
Let's ConnectManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856