Address
Form of workYour new company
An exciting new opportunity is available for an Application Support Engineer with NV1 Clearance. This is a permanent position, located in Western Sydney and offers a modern onsite working environment and excellent opportunities for career development.
Your new role
In your new role you will be responsible for responding to and resolving Level 1 helpdesk issues for end-users.
What you'll need to succeed
- Supporting end-users for Defence specific technology products and services
- Experience fixing end-user's issues via phone and email
- Filter Help Desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining user accounts.
- Participate in the development of client training programs by identifying learning issues and recommending instructional language.
What you'll get in return
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programs
- Collaborative and team-oriented environment
- Diverse and challenging projects
- Opportunities to work on cutting-edge technologies
What you need to do now
If you’re interested in the job, click “apply now” to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#2827315
