Company

NecSee more

addressAddressAdelaide, SA
CategoryCustomer Service

Job description

We now have new and immediate opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts on a permanent basis.

Applicants must be Australian Citizens.  

Full training will be provided.

Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved. 

Key responsibilities will include:

  • Providing exceptional customer service
  • Troubleshooting and problem resolution
  • Accurate recording of calls, incidents and service request information
  • Assigning incidents and requests to the correct support groups
  • Publishing and reviewing knowledge base articles

To be successful in this role you will:

  • Be able to work on a 24/7 rotating roster, after being trained
  • Be able to gain a National Police Clearance

We are now seeking people with recent experience in a customer service or Service Desk environment or similar. Who are self-motivated, with a positive attitude towards your work.  

At NEC   

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times. 

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.

Refer code: 2250832. Nec - The previous day - 2024-05-23 08:45

Nec

Adelaide, SA
Popular Service Desk Analyst jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

EOI - Service Desk Analyst - South Australia - Remote

Centorrino Technologies

South Australia

5 days ago - seen

Service Desk Analyst

Calleo

Adelaide, SA

a week ago - seen

Service Desk Analyst

Rainy Day Recruitment

Adelaide, SA

3 weeks ago - seen

Technical Service Desk Analyst

Givenergy Australia Pty Ltd

Adelaide, SA

3 weeks ago - seen

Service Desk Analyst

Nri Australia & New Zealand

Adelaide, SA

3 weeks ago - seen

Senior Service Desk Analyst

Singtel

Competitive

Adelaide, SA

a month ago - seen

Service Desk Analyst

Flinders Port Holdings Pty Ltd

Adelaide, SA

a month ago - seen

Service Desk Analyst

Flinders Port

Adelaide, SA

a month ago - seen

Service Desk Analyst - Mandarin

Nri Australia & New Zealand

Adelaide, SA

2 months ago - seen

Service Desk Analyst

Detmold Group

Permanent

Brompton, SA

2 months ago - seen

Service Desk Analyst Level 1-2 (Fixed 12 months contract)

Jungheinrich

Gepps Cross, SA

2 months ago - seen

Service Desk Analyst

Babcock International Group

Adelaide, SA

2 months ago - seen

Service Desk Analyst

Babcock International

Adelaide, SA

2 months ago - seen

Service Desk Analyst

Babcock International

Adelaide, SA

2 months ago - seen

Service Desk Analyst

Babcock

Permanent

Adelaide, SA

3 months ago - seen

Senior ICT Service Desk Analyst

Government Of South Australia

Permanent

Adelaide, SA

3 months ago - seen

Service Desk Analyst Traineeship

Maxima Group Training

Adelaide, SA

3 months ago - seen

Service Desk Analyst

Lumary

Adelaide, SA

3 months ago - seen