AddressWe now have new and immediate opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts on a permanent basis.
Applicants must be Australian Citizens.
Full training will be provided.
Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles
To be successful in this role you will:
- Be able to work on a 24/7 rotating roster, after being trained
- Be able to gain a National Police Clearance
We are now seeking people with recent experience in a customer service or Service Desk environment or similar. Who are self-motivated, with a positive attitude towards your work.
At NEC
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
