Service Desk Analyst

• 2 x L1 Support SDA's required
• 6+12+12 Month Federal Government Contract
• Baseline Clearance required
• Barton, CBR, Hybrid work possibility

Our Federal Government Client is seeking the services of two Service Desk Analysts to provide a high level of customer service and support to our users.
The Service Desk is the primary contact point for any IT issues within the department.

The Service Desk Analyst will specifically undertake the following duties:

• Assisting with Incident management and request fulfilment for portfolio agency staff;
• Address and resolve basic incidents and requests received via phone, email and our ticketing systems;
• Queue management via the department's service management tool;
• Win 10 and O365 System Administration
• Basic user training;
• Application Support including Office 2016;
• Knowledge Base Development;
• Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams.

Skills and experience required for the role are:

• Excellent verbal and written communication skills;
• Ability to work collaboratively within and across teams;
• Ability to quickly learn new processes and procedures;
• A passion for delivering excellent customer service;
• Strong problem solving and troubleshooting skills with good attention to detail;
• Ability to multi-task and manage priorities.

For a full copy of the job description for this Federal Government contract opportunity please click the apply button or call Jon on 02 6299 1***.

Please note this role requires an active Baseline Clearance.

Internal job reference: JB8799