Address The Role
The purpose of this role is to ensure that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the GPC Asia Pacific network of stores, warehouses and offices which encompass distributed environments with 400+ locations in Australia, New Zealand and China.
This role will involve working closely with IT Management teams to ensure IT Services are supported and maintained. This role will predominantly be responsible for 1st and 2nd level Service Desk support for IT Services and Business Applications where first call resolutions can be applied.
Reporting to the IT Service Desk Manger, you will:
Ensure IT Services (Levels 2-3) are supported and maintained.
Provide day-to-day 1st and 2nd level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-ups
Record and update tickets utilising Incident Management
Monitor telephone queues and answer calls within SLA guidelines
Provide first call resolutions to incoming calls where possible using knowledge base articles
Mandatory Technical Skills:
Microsoft Operating System support (Windows 7, 8, 10)
Microsoft Office Application support
User administration using Active Directory, etc.
Experience in the following areas would be advantageous:
Delivery of support within an ITIL framework
Applications deployed via Citrix
Lotus Notes and Office 365
Mainframe (ZOS) and PSeries (AIX) operating systems
Retail Systems including Point of Sale equipment
Warehouse Management Systems and Financial Systems
Supply chain industries (retail, wholesale, distribution, transport)
To be successful in this role you will need to demonstrate the following:
A positive and ‘Can do’ attitude to work
Be a dedicated team player with high customer focus and excellent communication skills
Be able to build and maintain positive relationships with other staff, customers and suppliers
Be able to work independently and to use initiative and judgement to solve problems effectively and achieve results
Your environment:
Genuine Parts Company (GPC) is the Global Leader in automotive aftermarket parts distribution, encompassing a number of significant international businesses in USA, Canada, Australia and New Zealand. Our Asia Pacific businesses include Ashdown-Ingram, McLeod Accessories, Motospecs, RDA Brakes and our iconic Repco Australia & New Zealand Store Network.
Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we promise to provide you:
Competitive hourly rate
Staff discounts across the GPC Asia Pacific group of Companies
Structured and supportive team environment
Private health insurance discounts
Employee assistance program
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
Apply Now To make an application, please click the 'Apply Now' button below.
Please note only short-listed candidates will be contacted.
