Company DescriptionWith 25 years of local experience, Leidos Australia and our team of over 2000 team members, work together to solve Australia’s toughest challenges in government, defence, intelligence and border protection. We’re robust and ambitious, and we empower our people to do their best work. You’ll feel inspired by what you can achieve and will be supported by an inclusive and flexible culture that genuinely cares for your wellbeing. Together, we can be the difference.We've got so much to offer at Leidos, here are a just a few of the Benefits we provide our team:
- 12 Extra Days Leave: Life Days are the Leidos way of recognising that we all need some extra time out to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full timers) you can accrue up to an extra 12 days of leave per year
- Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
- Professional development and support to set you up for success and assist you in achieving your career aspirations.
Job DescriptionYour New RoleAct as the principal point of contact (via phone or email) for customer queries or technical issues in the provisioning or use of Corporate IT systems. Interface with end users to handle tasks of a routine nature such as researching and answering questions regarding system function and usage.This role is primarily responsible for:
- Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.
Such tasks may include (but are not limited to):
- Account maintenance (password resets, account unlocks, etc.)
- Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
- Remote access (VPN and Portal access, token troubleshooting)
- Exchange mailbox issues and requests, mail client (M365) support
QualificationsAbout You and What You'll BringFor us in this role it's all about attitude. We know we can teach a lot of what we do in this function, but if you're willing to learn, open to taking on feedback and a participating team member, we're willing to put the time in you to help grow your career.A couple of things that would be great:
- Demonstrated keen interest in IT
- Excellent communication skills
- Proactive, self-starter approach
- Willingness to work on a on-call roster and occasional public holiday work
- IT Degree or Certification/working towards (desirable)
- One or more years’ experience in a similar support role (desirable)
Applicants must be Australian Citizens and willing to obtain and hold a Baseline AGSVA security clearance.
Additional InformationWhat You'll LoveYou will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
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