Address
Form of workYour role as IT Service Desk Analyst will be responsible for resolving IT related issues, faced by employees in both our stores and corporate head office. Supporting David Jones, you will work in a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level. We are looking for someone who has fantastic time management skills, a strong understanding of IT issues, and a customer service mindset.
What does the role involve?
- Deliver high quality and responsive customer service to all IT users
- Problem solving technical issues and escalating issues when necessary
- Open and close cases and document updates to case notes
- Collaborate with your team and provide insights into opportunities for process improvement
- Provide support on relevant projects when necessary
The Ideal Candidate will have:
- Demonstrated experience in a similar role involving customer service would be highly beneficial
- Excellent communication skills, both verbal and written
- Strong understanding of Microsoft Office
- Experience within Retail environment beneficial, but not essential
- Relevant IT-related degree will be advantageous
About Us
Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
