Great opportunity for a Level 1 & 2Service Desk Analyst who is a self starter with a strong technical aptitude and a customer centric approach, to joing a highly technical and colaborative team on a 12 month ongoing contract, $45 - 50 /hr. Required is a proven track record of Level 1 & 2 on-site support, Win 10, Office 365, SCCM.Great opportunity for a Service Desk Analyst / Support Engineer, with excellent communication and customer service skills to join a highly technical / collaborative team and supportive management. You will be required to provide on-site support (Level 1 & 2, based out of the Melbourne CBD office) in a corporate environment and operating in a national support model.Responsibilities
- Input into the development of systems, tools and procedures that improve our capabilities
- Actively take part in Change, Incident and Problem Management
- Triaging and classification of inbound requests and incidents, sometimes directly from clients
- Vendor management (IT & Facilities)
- Ensure the effective and efficient operation of ICT services
- Ensuring incidents are resolved within agreed service level commitments
- Managing and maintaining the ICT asset and software license registers
- Ensuring ICT maintains a low risk profile and a secure IT environment
- Maintain systems at a supported version by applying latest patches and service packs
- Recognising the potential for automation of processes
- Participate in after hours and weekend support
- Ensure that all ICT documentation is developed and maintained
- In depth experience supporting Microsoft Windows based operating environments including:
o Office 2010 and Office 365, including Outlook and Teams
o Experience with or exposure to supporting Microsoft Active Directory.
o Experience with or exposure to supporting Exchange 2013/Exchange Online server environments.
- SCCM - Manage the deployment, configuration and security of desktop and mobile computing devices.
- Demonstrated high level of customer service skills, including the ability to relate to a range of people with varying levels of ICT competencies in a friendly and professional manner.
- ITIL Certifications
- Excellent communication skills both written and verbal
- A passion for technology
- Strong problem solving
- Exposure to product lifecycle management
- Self-starter, capable of working with minimal supervision and the ability to independently research processes
- Great time management skills and prioritising to work toward a fixed deadline
- Logical and structured approach
- Attention to detail