Address
Form of workTHE OPPORTUNITY
As our Managed Services team grows, we're on the lookout for a down-to-earth Service Desk Analyst to join us in supporting our clients' technical needs.
In this role, you'll have the freedom to make decisions independently while providing friendly and approachable customer service. You'll be the go-to person for responding to calls, emails, and alerts, ensuring our customers are satisfied with our services. Your knack for multitasking under pressure and your
willingness to collaborate will make you a valuable addition to our team.
We are not seeking candidates with IT Degrees for this position.
DESIRED EXPERIENCE:
- Previous experience in a similar role or in customer service
- Genuine passion for providing excellent customer service
- Ability to juggle multiple tasks when things get busy
- Team player with a collaborative mindset
- Certificate in IT from TAFE or similar.
- Skilled in engaging with stakeholders and managing relationships
- Driven by a desire to grow your career
- Focused on delivering results that make customers happy
- Able to adapt to changing situations with ease
- A great communicator who can connect with people on any level
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time.
You’ve found yours with NRI
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what’s important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
