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Form of workWe believe that the most important part of a career is who you are working alongside. We care about our team and have an exciting pathway ahead of us as a growing legal services business. What we do: provide bespoke finance, IT and HR services tailored to mid-tier and boutique law firms. By using new-world innovation and technology, LexVeritas empowers law firms to free themselves of the daily challenges of effectively managing the finance, IT, and HR functions. Put simply: we run the business of law to allow our clients to focus on the law.
Everything we do, we do it under the framework of our values – Own the Outcome, Profit with Purpose, Continuous Improvement and Be Curious, Be Healthy & Have Fun.
We are a close team who value the work that we do, pride ourselves on providing a service to clients that is new, innovative and exciting. We care for our team, our clients and want to continue our growth trajectory – come and join us to see how you can be a part of this growth. When joining us, you’ll have access to our tangible benefits, which continue to expand and include:
- Monthly Culture Calendar – We love having fun and have team building events each week - from run club to State of Origin, birthday celebrations and cultural events.
- Fruit, Snacks & Coffee - In line with our Be Healthy value, we offer fruit and snacks as well as a barista-style coffee facility in our office.
- Additional Leave - We offer 24 hours per calendar year of additional Health & Wellbeing leave so you can plan a long weekend away, celebrate your birthday, or take a day off to attend a class!
- Work From Anywhere – Team members can work flexibly
- Paid Parental Leave Scheme
We are looking for a talented and driven IT Service Desk Analyst to join our growing team. Whether you are looking to take the next step in your career or if you’ve previously worked in similar roles in professional services or managed services IT organisations, this is an opportunity to explore.
No two days will be the same when you are managing interesting and challenging client requests and building on your experience to provide top quality service to our clients. You’ll have the support of two senior, experienced leaders and the room to develop this role into whatever you make it.
Day to day the work will look like:
- Providing over the phone, remote desktop support and deskside IT support and services to our clients nationally.
- Providing effective and efficient, application support in a Windows 10 environment, primarily supporting Microsoft Office, Document Management and Enterprise database applications.
- Providing effective and efficient desktop and hardware support and to clients nationally
- Assist in the maintenance of IT Servicedesk Ticketing system, IT documentation such as the helpdesk knowledgebase and IT asset register
- Assisting with project delivery tasks and desktop upgrade projects.
- Provide support for audio-visual resources including video-conferencing equipment.
- Ability to exceed client SLAs and client satisfaction targets.
You will bring to this role:
- 2+ years’ proven experience in a managed services environment
- 2+ years’ experience supporting Windows 10 desktop environments, including a strong working knowledge of Active Directory and Office 365 Administration
- Diploma or Bachelor degree in Information and Communications Technology or related discipline would be well regarded
- Technical certifications such as ITIL, MCP or A+ would be advantageous
- Excellent written and verbal communication skills
- High analytical and problem-solving skills
- Intermediate to Advanced Microsoft Office skills
- Demonstrated commitment to providing a high level of client service; and; previous experience in a law firm or similar environment is desirable.
To apply for this role please submit your application along with your resume and a cover letter explaining your interest in the position, how you think you’ll fit in with the LexVeritas team and how we can support your career journey.
