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Form of workIdea 11 is an Australian-based, award-winning, full-stack, values-driven IT consulting and managed services company specialising in cloud computing. We love our customers, deliver exciting and next-gen technology environments and take care of our people.
Why work at Idea 11?
- A values and culture-driven company
- A flexible working arrangement with the ability to work from home
- Co-funded BYOD options so you can choose your own tech
- Paid overtime and paid parental leave on top of Government payments
- Company-provided time and training for staying on top
- Work with exciting technology, customers and next-gen environments
- Company-funded certification – pass or fail
- Regular whole-company social events
- Regular awards and recognition for achievement
- A supportive team and environment
- A management team with technical backgrounds (we get what you do!)
You can check out more on the benefits of working for Idea 11 here: https://www.idea11.com.au/careers
About the role
Due to continued success, we are expanding and looking for a talented individual to join us as a Service Desk Analyst. We seek excellent customer service skills, a positive attitude, and a desire to keep developing. Oh, and a love of technology.
The type of person we seek
You’ll have strong experience in:
- Delivering outstanding customer service
- Triage, respond and resolve tickets via phone and email
- Technical support and troubleshooting across a range of exciting technologies
- Writing and maintaining documentation
If you have any questions, please get in touch with Zac Atkinson on 1300 433 211 for a confidential discussion.
No recruitment agents or applicants without full Australian working rights, please.
