Service Desk Analyst

Job Description
Let's get to know each other
Who are we?
At Fantastic Furniture, we're all about making life fantastic for our team and customers.
Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the scenes) with an unwavering passion for helping our customers create a home they love. We are learners, collaborators and changemakers. We prioritise personal growth to enhance our collective capability and see our business flourish. We value unique perspectives, and actively work together to achieve better results. Most importantly, we create and inspire continual transformation, because our future depends on it.
Making the decision to join us is making the decision to work with a team of fun, talented and super passionate team members keen to see you and our business succeed.
The Role
Join us in your new role as a Service Desk Analyst! In this position, you'll be responsible for providing technical expertise in the support, delivery, and maintenance of our organizational information systems, software applications, and telecommunications. Working closely with the Service Desk Manager, you'll ensure that service requests are handled promptly and resolved within agreed Service Level Agreements (SLAs).
Your role will also involve supporting various Information Technology Initiatives and actively participating in IT projects' service delivery to our internal customers.
What you'll need:

• A minimum of 12 months of experience in service/application support.
• Proficiency in using the current Microsoft Office Productivity Suite.
• Experience in communicating with teams and individuals through various communication channels.
• Thorough knowledge of current Microsoft Operating Systems (Desktop and Server).
• Excellent organizational skills along with strong written and verbal communication abilities.
• Ability to perform well under pressure and maintain attention to detail.
• High analytical ability to solve complex problems.
• A positive "can-do" attitude, always ready to go the extra mile to complete tasks.

If you're ready to take on this exciting challenge and contribute to our IT service excellence, we want to hear from you! Apply now and be part of our dynamic team.
Here's what you can expect:

• Education and Development: We believe in continuous learning. That's why we offer you the opportunity to complete a Certificate III in Retail, fully sponsored by us. You'll gain valuable skills that will benefit you throughout your career.
• Generous Staff Discounts: Enjoy exclusive discounts on our Fantastic Furniture products, making your home even more fabulous. We believe in sharing the perks with our team.
• Work-Life Balance: We're dedicated to ensuring you have a healthy work/life balance. Flexibility is at the core of our culture, enabling you to achieve both personal and professional success.
• Health and Wellbeing: Your well-being matters to us. We offer a range of health and wellness programs to help you stay at your best, both physically and mentally.
• Career Advancement: We're committed to your growth. Our programs are designed to support your development in your current role and help you reach your future career aspirations.

If you believe we could be your ideal match, we'd love to have a conversation with you! Your journey to a rewarding career starts here. Fantastic Furniture is a 2023 Circle Back Initiative Employer – that means, we commit to responding to every applicant. We look forward to hearing from you!