Service Desk It Support Engineer

• Full-time ongoing position 
• Located at EACH’s corporate office in Ringwood. Hybrid working conditions. 
• $75,000 to $88,000pa depending on experience + Super + Generous Salary Packaging benefits of up to $18,550    

What you’ll be doing

As part of our Service Desk team within the Information Communication Technology (ICT) department, EACH is looking for a Service Desk IT Support Engineer to provide IT solutions to Level 1 queries coming from EACH staff members.  The service provided by the ICT team reflects the professional friendly environment of EACH, whilst maintaining confidentiality and responding in a timely manner.

You will be responding in a timely manner to phone or email queries, assisting your clients (EACH staff) to improve their IT knowledge and support them to effectively identify and resolve their IT issues. You will be providing support within a Microsoft based SOE.

To view a copy of the full Position Description, click here. If you would like more information, please contact Nguyen Do (Team Lead) at *********@each.com.au or on 7038 6454 (don't send your application to Nguyen - To apply click 'I'm interested'). 

Who we’re looking for

If you're an IT Service Desk professional who has demonstrated experience working in an ITIL environment, good communication skills, enjoys variety in your day, and working closely with other IT professionals, you might be exactly the person we're looking for!

To be successful in this role, you will have:

• Proven track record of delivering high-quality customer service in a similar role.
• Effective escalation management skills and ability to prioritise tickets according to impact and urgency.
• Demonstrated ability to efficiently identify and resolve complex issues in a timely manner.
• Knowledge of Office 365 Administration tools and technologies and experience diagnosing and troubleshooting Office 365 suite (Mandatory).
• Good working knowledge of LAN, WAN, routing, switching, and networking fundamentals, as well as experience working with imaging tools.
• Proficient in Active Directory, DNS/DHCP, Print Management, and providing desktop support.

Highly regarded:

• Advanced Diploma or a bachelor’s degree in information technology, Computer Science, or a related field.
• ITIL v4 Foundation
• CCNA

Who you’ll be working with

You will be working within a professional team of experts dedicated to providing excellent support to EACH.  The team consists of five Support Engineers and one Senior Support Engineer who will be working collaboratively with the System Engineers and closely supported by the ICT Service Desk Team Lead. You will be in an environment where you can constantly learn and share information.

What we offer 
EACH is committed to developing our people. At EACH you’ll be supported to be your best. We provide: 

• Work arrangements that flex to you (including the option to WFH 1 day per week)
• Professional support and supervision along with opportunities to continuously grow and develop.
• Friendly, inclusive and supportive team
• Competitive salary based on qualifications and experience
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year AND up to $2,650 additional tax-free money to spend towards meals and entertainment     
• Opportunities for internal career progression across QLD, NSW, ACT, and VIC
• Support through a comprehensive Employee Assistance Program
• Novated leasing arrangements

Join us at EACH 
For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. Our workforce comprises compassionate individuals ready to offer a wide range of services tailored to meet the unique needs of individuals from all walks of life. Join us in our mission and together, let's create meaningful change. 

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

Applications close Sunday 12th May 2024
**Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

(If you are a recruitment agency or employment service wanting to promote your service or refer someone, please contact ***********@each.com.au)

EACH Commitments

At EACH, we prioritize treating every individual with dignity and respect, regardless of their background, ability, or identity. We actively encourage applications from diverse backgrounds and those with lived experiences.  

EACH is committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognizing and respecting their unique culture and contribution to our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander People.  For further information regarding our commitment please see our Reconciliation Action Plan.

As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures.