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Form of workAt Bakers Delight our vision is to be the most loved bakery in every community. We've built our business through commitment to the quality of our product, the development of our people and by providing a delightful experience to all of our customers.
The Opportunity
This is an exciting opportunity to join one of Australia’s most loved bakery brands in this challenging Service Desk role. If you’re passionate about delivering fantastic customer service to multiple stakeholders and enjoy resolving both hardware and software issues, then this could be the “roll” you’re looking for!
Based in our Camberwell Support Office and reporting to the Global IT Director, the Service Desk Manager plays an important role in managing our global support team and ensuring that service requests are resolved within the SLA deadlines.
Working in a fast paced and well-regarded team, your responsibilities in this permanent full-time role includes:
- Leading and mentoring a team, to develop their skills and broaden their range of knowledge.
- Ensure technical Service Desk guidelines and procedures are up to date and followed.
- Providing seamless technical support to all customers ensuring regular contact and updates.
- Creating and maintaining Support Services documentation via our online knowledge base.
- Management of major incidents, ensuring coordination of resolving parties and effective communication to stakeholders.
Let’s hear about you!
- Tertiary qualifications in Business Information Systems or similar experience will be highly regarded.
- Previous experience in providing 1st and 2nd level technical support.
- Demonstrated experience in managing staff.
- Experience in a Retail setting would be preferred.
- Knowledge of ServiceNow would be advantageous.
- High level of proficiency in diagnosing and resolving hardware/software issues as well as exceptional skills in problem solving and conflict management.
- Previous experience within a retail, hospitality or customer service environment would be advantageous.
It goes without saying you are an excellent communicator, can work within agreed SLA’s, and are comfortable working within a fast paced environment.
The successful candidate will be part of a high performing and engaging IT team, and enjoy working in a friendly and fun environment.
Why Bakers Delight?
You’ll love being part of the Bakers Delight family! As well as the opportunity to work for a leading and successful international food retailer and well-respected franchisor with bakeries in over 500 locations across Australia, Canada and the USA, Bakers Delight offers a professional, fun and friendly working environment in newly renovated offices.
You’ll also have access to a range of benefits and programs that aim to support, reward and inspire:
- Hybrid work policy.
- Reward and bonus structure.
- Corporate casual dress environment.
- Professional development opportunities.
- Health and wellness activities.
- Novated Lease options.
- Paid Parental Leave.
- Access to our free lunch!
If you have what it takes and are “bready” for your next challenge - apply today!
Please, no recruitment agencies at this stage.
