Service Desk Support Technician

Are you looking to progress your IT career in a supportive and progressive environment? 

Are you sick of company politics and bureaucracy?

Are you looking to join a friendly and ethical team of 40+ professionals wo help you enhance your technical skills?

If you answered yes to the above, then please read on

are you looking for a flexible position with career progression?

if so, please read on as we have the job for you !!!!!!!!!!

Newtrend IT is a Family owned and operated company established in 2003 ,and we have a great team culture. 
 

We are based in the Kewdale Business Park, in Perth's eastern suburbs.

 Newtrend IT is a rapidly growing MSP supplying medium sized businesses, government departments and not-for-profit organizations with a host of services including:

• Technical Support
• Pro-Active Managed Services
• Network Administration
• Hosting Solutions (Co-Lo, Web, DNS, Exchange, Backup)
• Solutions Consultancy and Deployment
• Network Security Auditing and Management

We provide reliable, effective solutions, first rate "no geek speak" customer service, and technical excellence. We focus on maintaining strong client relationships built on trust and confidence. We would rather have a better reputation, than a better bottom line.

We pride ourselves on our positive, relaxed office culture and the team that makes it possible. We are always on the lookout for the means to further enhance both our working environment and our clients' service experience.

The Role

A Helpdesk Support Technician you will support customers with technical issues and facilitates communication with clients throughout our support lifecycle.

Expectations

• You will be able to confidently and consistently provide first rate customer service.
• You will have excellent verbal and written "no geek speak" communication skills.
• A solid work ethic and drive to get the job done thoroughly and correctly.
• Well-developed troubleshooting skills.
• Problem solving skills
• You may be required to attend to client's site in urgent situations.

Experience in the following technologies ( not essential ) 

• Server roles and services (DHCP, DNS, DFSR, AD, etc)
• MS Windows based workstations
• Cloud technologies such as AWS, Google Cloud and Office365/Azure
• Active Directory
• Group Policy
• Network Devices (Routers, Switches, WAPs etc)
• Network Services
• Backup Technologies (ShadowProtect and Veeam)
• Connectwise and Labtech
• MSP tools
• Telephony - 3CX PBX

Any other specialist skills you may possess are also of interest to us. If you have solid technical skills and are interested in working for an MSP that will allow you to provide next level of service to your clients, we're keen to hear from you.

We look forward to working with you