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Form of workAre you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as a Service Desk Technician Level 1!
Role:
- Provide first-line technical support to end-users via phone, email, or chat
- Troubleshoot hardware and software issues, resolving them promptly and effectively
- Assist with user account management, password resets, and access permissions
- Document support tickets accurately and thoroughly in our tracking system
- Escalate complex issues to higher-level technicians or appropriate teams as needed
- Collaborate with other team members to maintain high levels of customer satisfaction
- This role is based in Perth, with a reporting line to Peru, and supports our Global IT Team.
Qualifications:
- University computer science degree or similar preferred
- Previous experience in a customer service and/or technical support role is a plus
- Strong problem-solving skills and ability to think critically under pressure
- Excellent communication skills, both verbal and written
- Certifications in Microsoft Windows and Office applications
- Sound knowledge of networking concepts and troubleshooting techniques
- Fluency in English and Spanish required.
Why Join Us:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and supportive work environment
- Ongoing training and professional development
- Make a real impact by helping our clients succeed with their technology needs
Molycop:
If you're ready to take the next step in your career and become a part of our dynamic team, we want to hear from you! Apply now with your resume and cover letter detailing why you're the perfect fit for the Service Desk Technician Level 1 role.
The right to work in Australia is required.
