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Form of workIT Service Desk Technician - Level 1 Support Molycop | Perth WA Closing date: 04/04/2024 Are you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk TechnicianLevel 1! Role: Provide first-line technical support to end-users via phone, email, or chat Troubleshoot hardware and software issues, resolving them promptly and effectively Assist with user account management, password resets, and access permissions Document support tickets accurately and thoroughly in our tracking system Escalate complex issues to higher-level technicians or appropriate teams as needed Collaborate with other team members to maintain high levels of customer satisfaction This role is based in Perth, with a reporting line to Peru, and supports our Global IT Team. Qualifications: University computer science degree or similar preferred Previous experience in a customer service and/or technical support role is a plus…
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