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Form of workAre you passionate about technology and providing excellent customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want you to join our team as an IT Service Desk TechnicianLevel 1!
Role:
- Provide first-line technical support to end-users via phone, email, or chat
- Troubleshoot hardware and software issues, resolving them promptly and effectively
- Assist with user account management, password resets, and access permissions
- Document support tickets accurately and thoroughly in our tracking system
- Escalate complex issues to higher-level technicians or appropriate teams as needed
- Collaborate with other team members to maintain high levels of customer satisfaction
- This role is based in Perth, with a reporting line to Peru, and supports our Global IT Team.
Qualifications:
- University computer science degree or similar preferred
- Previous experience in a customer service and/or technical support role is a plus
- Strong problem-solving skills and ability to think critically under pressure
- Excellent communication skills, both verbal and written
- Certifications in Microsoft Windows and Office applications
- Sound knowledge of networking concepts and troubleshooting techniques
- Fluency in English and Spanish required.
Why Join Us:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and supportive work environment
- Ongoing training and professional development
- Make a real impact by helping our clients succeed with their technology needs
Molycop:
If you're ready to take the next step in your career and become a part of our dynamic team, we want to hear from you! Apply now with your resume and cover letter detailing why you're the perfect fit for the Service Desk TechnicianLevel 1 role.
The right to work in Australia is required.
