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Form of workExciting Leadership Opportunity within a dynamic MSP - Unleash Your IT Passion!
** As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens **Your New Employer
West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This growing MSP has several close partnerships with a range of leading tech providers and supports the latest and cutting-edge technologies.
As the Service Desk Team Leader, you'll play a pivotal role in optimising processes, ensuring client satisfaction, and supporting the career growth of your team members.
Responsibilities of the role will include:
- Oversee Service Desk Team performance, ensuring accuracy and timely ticket resolution.
- Manage customer expectations and serve as a key point of contact for complex assistance.
- Support and mentor Service Desk Team members, fostering their career growth.
- Constantly upgrade and enhance internal processes to provide best-of-breed technical solutions.
- Ensure Service Level Agreement (SLA) requirements are met.
- Level 2 or 3 Service Desk Technician with a proven track record and tenure with an MSP.
- Experience in leading and developing junior team members and leading Service Desk technicians.
- High-level written and verbal communication skills.
- A mindset focused on ongoing process improvement.
- Strong commitment to delivering excellent customer service.
- Enthusiastic about supporting clients with a hands-on approach.
- Relevant tertiary qualifications preferred.
- Paid certifications and training opportunities relevant to the role.
- Opportunities for growth into senior management.
- Enjoy a great team culture with monthly events and celebrations.
To apply online, please click on the link below. Alternatively, to discuss this opportunity further, please contact Henry Brosius on 0483 945 770.
