Service Desk Team Lead

Service Desk Team Lead

• The Hills district
• Up to $130k plus super
• Stay technical whilst leading a team

  
TheDriveGroup are proud to be exclusively partnering with a growing MSP within their niche.
  
They are looking to add a Service Desk Team Lead to their growing team.
  
What you will be doing:

• Overseeing Service Desk Team performance, ensuring accuracy and timely ticket resolution
• Managing customer expectations and serve as a key point of contact for complex assistance
• Supporting and mentoring Service Desk Team members
• Developing and maintaining build guides, procedures and reports.
• Configuration, maintenance and support of Office 365, Vmware, Windows Server, Backups and Networking

  
What you need:

• L2 or L3 Service Desk Technician with a proven track record and tenure with an MSP
• Tech stack MUST include; Vmware, Backups, Windows Server and Office 365
• Experience in leading and developing junior team members and leading Service Desk technicians
• High level written and verbal communication skills
• Strong commitment to delivering excellent customer service
• Relevant tertiary qualification in Networking, IT or Computer Science preferred

  
Benefits

• Use a pool of vehicles for work
• All tools of the trade provided
• A continuous learning environment - get paid certification!

If you have any questions about this role or others we have available you can email our team directly via *******@thedrivegroup.com.au
  
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TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.
  
We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.