Address
Form of work
Salary- The Hills district
- Up to $130k plus super
- Stay technical whilst leading a team
TheDriveGroup are proud to be exclusively partnering with a growing MSP within their niche.
They are looking to add a Service Desk Team Lead to their growing team.
What you will be doing:
- Overseeing Service Desk Team performance, ensuring accuracy and timely ticket resolution
- Managing customer expectations and serve as a key point of contact for complex assistance
- Supporting and mentoring Service Desk Team members
- Developing and maintaining build guides, procedures and reports.
- Configuration, maintenance and support of Office 365, Vmware, Windows Server, Backups and Networking
What you need:
- L2 or L3 Service Desk Technician with a proven track record and tenure with an MSP
- Tech stack MUST include; Vmware, Backups, Windows Server and Office 365
- Experience in leading and developing junior team members and leading Service Desk technicians
- High level written and verbal communication skills
- Strong commitment to delivering excellent customer service
- Relevant tertiary qualification in Networking, IT or Computer Science preferred
Benefits
- Use a pool of vehicles for work
- All tools of the trade provided
- A continuous learning environment - get paid certification!
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TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.
We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.
