Address
Form of workLocation: Sydney Australia | Reports to: Manager, Infrastructure
Purpose:
This role is responsible for leading the Bank’s Service Desk operations and monitoring tasks. Act as an escalation point on the Service Desk and be responsible for the delivery of Service Desk related functions. Liaise closely with key stakeholders, such as suppliers, vendors, and Local and Head Off ice departments, to ensure the best outcomes for the branch
Core responsibilities of the role are:
- To deliver a consistently high level of Operations and Service Desk support to the Branch
- Understand and navigate through the Bank’s current systems and processes to ensure that end user requirements are met.
- Ensure knowledge libraries, focused on meeting the long-term business needs of the Bank and developing a highly reputable customer-oriented profile
Core competencies of the role are:
- Ensures Accountability | Hold one’s self and others accountable to meet commitment
- Tech Savy | Anticipates and adopts innovations in business-building digital and technology applications
- Collaborates | Builds partnerships and works collaboratively with others to meet shared objectives
- Decision Quality | Makes good and timely decisions that keep the organization moving forward
- Optimises Work Processes | Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Cultivates Innovation | Creates new and better ways for the organization to be successful
- Communicates Effectively | Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Required experience, skills or qualifications:
- Minimum 3 years’ experience in an IT related technical field
- Experience resolving 1st, 2nd & 3rd level support IT calls
- Experience developing junior team members
- Relevant IT tertiary education or certification
- Advanced knowledge of desktop applications
- ITIL Certified – minimum Foundation. Demonstrated know ledge of ITIL processes as they are related to IT Service Delivery and Infrastructure
- Advanced understanding of network concepts TCP\IP, DHCP, DNS
- Experience with User ID Management including Active Directory (Creation, Deletion, Modification and reporting)
- Sound knowledge of Windows Operating Systems and PC support in VDI environment
- Exposure to Shell Scripting (Power Shell, Python)
About Mizuho Bank Australia
Operating in Australia for over 30 years, professionals located in the Mizuho Sydney office work to connect a broad client base of major corporations, financial institutions and public sector groups to local markets and a vast global network. Mizuho has been a major supporter of key infrastructure projects and corporate relationships in Australia, in sectors including resources, transport, health and renewables. Mizuho plans to grow in Australia across various sectors, covering local Australian companies and our multinational global relationships.
Applications
If you think this role is the right fit for you, we encourage you to apply.
Please note the recruitment process including interviews may be conducted prior to the closing date of this advertisement.
If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note unsolicited CVs from agencies will not be accepted.
Applications close: 18 February 2024
