Service Desk Team Leader

About Us? ManpowerGroup (MPG) is a world leader in innovative workforce solutions.

Since 1965 we have been connecting Australians to meaningful work every day, across a wide range of skills and industries, helping to power the success of clients around the world. Our company is constantly growing and developing, and we pride ourselves on providing talent solutions to organisations.  About the RoleReporting to the IT Manager, your focus will be to oversee the Service Desk Team and ensure the delivery of high-quality first and second level IT support services to end users.

 This includes timely response and resolution of incidents, requests and enquiries while maintaining a positive customer experience. Your key responsibilities:Service Desk OperationsManage the ServiceDesk to provide technical support, answering support queries via the telephone, using remote desktop tools and ensuring Australia wide coverage across all locations and agreed hours of operationAct as a further escalation point for unresolved or escalated callsSupport users in the use of computer…