AddressAbout the Role
The Service Engagement & Improvement Officer works closely and supports the Manager Service Engagement & Improvement in maintaining communication and engaging with partner agencies and local councils. This role will support the development and delivery of initiatives to improve the customer experience in electoral processes.
This is a full-time ongoing role.
About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
1. Running elections.
2. Communicating and engaging with the public and our stakeholders; and
3. Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018
What we offer
1. Opportunity to work on large scale events and assist your local community
2. Career development opportunities
3. Employee Assistance Program
4. Work/Life balance (35 hour working week)
5. Access to Fitness Passport for eligible staff
Essential requirements
As the successful candidate, you will have:
• Relevant Tertiary qualification or demonstrated equivalent experience in stakeholder engagement and partnerships.
• Politically neutral with no affiliation to political parties or lobbyists/campaigners.
• Satisfactory criminal record check result.
How to apply
As part of your application, you will be asked to respond to the two targeted questions:
- TQ1: Please provide an example of a time you were required to deliver results and meet deadlines in an environment of competing priorities (300 word limit)
- TQ2: Demonstrate your experience in customer relations, management of partnerships and/or strategic stakeholder relationships at an organisational level (300 word limit)
You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.
Applying for a role in the NSW Public Service
For more information on how to apply for a role in the NSW Public Service, please refer
The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. Please let us know if we can make some adjustments to our recruitment/interview process to assist you, please contact
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Other Information
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.
Applications Close: Wednesday 29 March 2024 @ 11.59pm
