Service Improvement Manager

• Full time role, WfH options, North Shore Office
• Great role bridging the gap between strategy & service delivery & outcomes
• Community Welfare / Community Housing experience Highly regarded

This role is responsible for leading on a range of projects and activities that are directly linked to service outcomes, continuous improvement, and innovation across a community organisation.

The successful applicant will be

• Leading on the development and delivery of operational strategies
• Conducting research and drafting papers, reports, and briefing notes on a range of customer, social housing, and homelessness issues to identify opportunities for improvements
• Identifying ways to improve systems or processes to achieve tenant-focused outcomes
• Taking a leadership role to develop and implement service improvement projects and ongoing continuous improvement goals focusing on building and sharing best practices in our operational services
• Developing projects and programs to be implemented in the business
• Collecting, managing, and reporting outcomes and impact data

The successful candidate will have:

• 3-5 years of demonstrated capability and leadership experience in service improvement
• Management or equivalent tertiary qualifications relevant to this role is desirable and/or significant leadership experience in the sector or related field
• Strategic mindset and problem-solving capability
• Strong research & communication skills and experience
• Demonstrated experience in successful identification, development and execution of performance improvement projects and programs
• Strong business acumen with a business excellence mindset

You will also have:

• A current driver’s license valid in the state of NSW
• Full COVID-19 vaccination status including booster
• Willingness to undergo a National Police Check

To find out more about this and other jobs in social and community services please contact the team at Be: *****@berecruitment.com.au